PLACING AN ORDER

Browse the Matra Skincare Essentials catalog to select your purchase. Click on the item you wish to place an order for and click on ‘Add to cart’.

When all the items you wish to order are selected and added to the cart with the quantities you wish to purchase, click on the “Checkout” option to move to the next step. You can also increase the quantity of the products from the “Quantity” option available in My cart before heading to the final step.

You will then be asked for your shipping and payment information. Please take a look at all the Payment Options available for you and choose the one you want to make the payment from.

Once you have successfully made your payment, the order will be processed & shipped. For more information, please see the Shipping Policy.

PAYMENT OPTIONS

Matra Skincare Essentials online is set up to take immediate online orders through the following modes of payment

  1. Credit cards ( Domestic and international ), issued by banks and institutions that are part of the Visa and MasterCard Network
  2. Debit cards
  3. UPI/Paytm
  4. Net Banking
  5. Cash on Delivery

Please note: For Visa and MasterCard you need to provide your 16-digit credit card number, card expiry date and 3-digit CVV number (on the back of the card). For credit card transactions you have to enroll your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the payment. For American Express Cards you will be asked to provide your 15-digit card number and a 4-digit code.

PRICING POLICY

The product prices listed are updated. However, the prices are subject to change without advance notice.

Our products are liable for GST in India.

All the international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly.

Payment Security

All the transactions at Matra skincare essential Online are protected by Secure Sockets Layer (SSL) and Secure Data Encryption with the 1024-bit process. Any information you enter when transacting with Matra Skincare Essentials Online is sent in an SSL session and is encrypted to protect you against unintentional disclosure to third parties. This is a kind of assurance that we follow the best security practices adopted by all the major online vendors, where all payments are processed in real-time, for our customer’s security and immediate peace of mind.

What is a CVV/CVC?

The Credit Verification Value aka CVV or the Credit Validation Code aka CVC is an important security feature that reduces the risk of Internet fraud. This number will never appear on sales receipts or billing statements and can be only found on the physical card itself. We ask you to enter your CVV/CVC code during your transaction to make sure that the card is, in your possession. The CVV/CVC is in the form of 3 or 4-digit code embossed or imprinted on the reverse side of your credit card near the signature area.

OUT OF STOCK ITEMS

We highly apologize for the inconvenience this may cause. If your item is out of stock, we will try to contact you within 2 business days to discuss how you would like the order to be handled. Matra Skincare Essentials Online does not backorder, i.e., we do not accept orders which we cannot fulfill immediately.

CANCELLATION POLICY

Have second thoughts? You can cancel your order without any charges payable, within the stipulated period. However, if your order has been shipped, we will be unable to process the cancellation.

If you wish to cancel your order, you can do so by sending us an email on care@mymatra.com. You can also call our Customer Care on +91- 9990347373.

(Timings: 10:00 am – 7 pm IST), within 24 hours of placing the order.

SHIPPING POLICY

Orders are shipped from our warehouse in New Delhi or Noida by courier. Please allow us with the following number of days as mentioned in receipt of your order.

For Domestic orders – All domestic orders are processed within 1 business day. You can expect the delivery of the order within 3-5 business days. For locations that are in the interiors or are difficult coverage areas, then it may take between 7-10 working days.

For International orders – All the international orders are also processed within 1-2 business days. You can expect delivery of the order within 10-12 business days.

ORDER DELIVERIES WILL HANDLED AS FOLLOWS

  • Goods will need to be signed for upon delivery. If you are personally not available to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand will hold no responsibility for goods signed by an alternative person on your behalf.
  • Matra Skincare Essentials is not responsible for damage after delivery.
  • All claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
  • Shipping and handling rates may vary on the basis of the product, packaging, size, volume, type, and other considerations. All the shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Cash on Delivery Orders

Cash of delivery will take approximately 2-7 working days for all metro cities (Monday to Saturday). Some additional days may be required for remote areas.

Goods will need to be signed for upon delivery. If you are not available to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. All the extra charges like shipping and handling charges will be mentioned at the time of check out and consumers will know about this before making payments.

Returns & Refund Policy

An item is eligible for return if the product fulfills any of the following conditions

  • Sold in a physically damaged condition.
  • It has missing parts or accessories.

To initiate exchange or return of a purchase made on our website, please contact Customer Service by phone at +91- 9990347373 or by email at care@mymatra.com

Our teams will first examine the products returned to verify if the product is in the condition to be exchanged or not. We will further issue a product exchange with an authorization number for any product that is returned in a saleable and undamaged condition, in the original packaging, within 7 calendar days of the delivery date.

All returnable products must be attached with the original receipt, a return/exchange authorization number (received from the customer service). Courier costs are not refundable and need to be paid by the customer.

Please note: We don’t offer an exchange or refund on any product purchased through a promotion, or a product that was opened and/or used. Matra Skincare Essentials Online is not responsible for damage after delivery.

Please note: All the orders for Gift boxes are not applicable for exchange or refund.

Please allow us one to three weeks from the day you return your package, for your request to be processed. We will contact you once your return is complete.

Return/exchange requests are subject to inspection and checking by the Matra Skincare Essentials Team. If you claim any leakage in the product or if it was damaged during the delivery process, please feel free to contact us through an email with product images and the batch number, within 7 days of the delivery. We will take 48-72 hours to perform the quality checks once we receive the product. If the product passes the quality test, we shall initiate a return/exchange process. Any damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.

Each item can only be exchanged once. No cash refunds are permitted.